Welcome to Shibui Store’s FAQ page. We’ve curated this collection of answers to help enhance your experience with our authentic Japanese products. Our goal is to bring the tranquility and beauty of Japanese craftsmanship to your home, and we’re here to ensure your journey with us is seamless and enjoyable.

Product Questions

What types of Japanese products do you offer?
We specialize in a wide range of authentic Japanese items including accessories, art of the table pieces, bento boxes, clothing, home decor, traditional geta & zori footwear, ikebana supplies, Japanese aprons, bags, chopsticks, cushion covers, dinnerware, dresses, fans, figurines, hoodies, incense, jewelry, and keychains. Each product reflects the elegant simplicity of Japanese craftsmanship.
Are your products authentic Japanese craftsmanship?
Yes, every item in our collection is carefully selected to ensure it represents authentic Japanese craftsmanship. We serve as a bridge between Japanese artisans and global appreciators of Japanese culture, bringing genuine quality and tradition to each product.
Do you offer gift ideas?
Absolutely! Our “Gift Ideas” section features thoughtfully curated items perfect for any occasion, each embodying the beauty and simplicity of Japanese design.

Shipping & Delivery

Where do you ship?
We ship worldwide, bringing Japanese craftsmanship directly to your doorstep. Please note that we are unable to deliver to some remote areas and parts of Asia due to logistical constraints.
What shipping options do you offer?
We provide two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch.
– Free Shipping: For orders of $50 or more via EMS, delivered in 15-25 business days after dispatch.
How long does order processing take?
Each product receives careful attention before shipping. Our team requires 1-2 business days to process your order, ensuring every item meets our quality standards and is properly packaged for protection during transit.
Why might delivery times vary internationally?
While we’ve streamlined international delivery, times may vary slightly depending on your location and customs processing. We appreciate your understanding as we work to bring authentic Japanese items to your home.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return any item within 15 days of receipt. Please visit our Returns Policy page for detailed instructions or contact us at [email protected].
Are there any restrictions on returns?
Returns are accepted within 15 days of receipt, provided items are in original condition. Due to the delicate nature of some products like Japanese ceramics and incense, we recommend checking our Returns Policy for specific guidelines.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience, ensuring a secure and straightforward checkout process.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a more personalized shopping experience with our Japanese collections.

Contact Information

How can I contact customer service?
For questions about delivery, product availability, or any other concerns, please contact our customer service team at [email protected]. We’re here to help bring the tranquility of Japanese design to your home.
What is your physical address?
Shibui Store is located at 4199 Brown Street, Show Low, US 85901. We operate primarily as an online bridge between Japanese artisans and global customers.

Thank you for choosing Shibui Store to enrich your living space with the elegant simplicity of Japanese craftsmanship. We appreciate your trust in us to deliver authentic Japanese treasures directly to your home.