Privacy Policy

Last Updated: January 2024

At Shibui Store, we approach your privacy with the same mindfulness and respect that Japanese artisans devote to their craft. Just as we carefully select each item in our collection—from traditional Japanese dinnerware to elegant clothing and decorative pieces—we are equally thoughtful in how we handle your personal information. This Privacy Policy reflects our commitment to transparency, security, and the serene shopping experience you deserve.

1. Information We Collect

In keeping with our philosophy of elegant simplicity, we collect only the information necessary to provide you with an authentic Japanese shopping experience:

• Personal Identification Information: Name, email address, shipping address, and contact details when you place an order for our Japanese crafts
• Payment Information: Credit card details (processed securely through our payment gateway) or PayPal account information
• Transaction Data: Purchase history, product preferences, and items you’ve shown interest in
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Records: Correspondence with our customer service team at [email protected]

2. How We Use Your Information

Like the careful arrangement of items in a traditional bento box, we use your information with purpose and precision:

• Process your orders for Japanese craftsmanship items and arrange secure delivery
• Provide personalized recommendations based on your interest in Japanese culture and design
• Improve your shopping experience through website optimization
• Send order confirmations, shipping updates, and carefully curated promotional content
• Protect against fraud and ensure transaction security
• Comply with legal obligations while maintaining our commitment to simplicity

3. Data Sharing and Disclosure

We treat your data with the same discretion that characterizes Japanese aesthetic principles:

• Service Providers: We share minimal necessary information with trusted partners who help us operate our store (payment processors, shipping carriers)
• Legal Requirements: We may disclose information when required by law or to protect our rights and your safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity
• With Your Consent: We will never sell your personal information to third parties for marketing purposes without your explicit permission

4. Data Storage and Security

We protect your information with the same dedication that Japanese craftsmen apply to their art:

• Your data is stored on secure servers with industry-standard encryption
• We implement appropriate technical and organizational measures to prevent unauthorized access
• Payment information is processed through PCI-compliant systems
• We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy
• International data transfers comply with applicable privacy regulations

5. Your Rights and Choices

In keeping with our respect for individual autonomy, we honor your privacy rights:

• Access: You may request details about the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account
• Deletion: You may request deletion of your personal data, subject to legal requirements
• Opt-Out: You can unsubscribe from marketing communications at any time
• Data Portability: You may request a copy of your data in a machine-readable format
• Restriction: You can limit how we use your personal information in certain circumstances

6. Cookies and Tracking Technologies

Our use of cookies reflects our balanced approach—enhancing your experience while respecting your privacy:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site to improve your experience
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to deliver relevant advertisements and content

You can control cookie settings through your browser, though disabling some cookies may affect site functionality.

7. International Data Transfers

As we serve customers worldwide (with some regional exceptions), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your information.

8. Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children. Our products are intended for appreciators of Japanese culture and design of appropriate age.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

Thank you for trusting Shibui Store with your personal information as you explore the beauty of Japanese craftsmanship.